Amah - Voice AI Receptionist
Click to zoomOverview
An AI receptionist built for trades businesses and agencies. Handles inbound calls, qualifies leads, checks real-time availability, and books appointments directly into Google Calendar, running 24/7 with no staffing cost.
Stack
What needed solving
Trades businesses and agencies miss leads constantly because nobody is available to answer calls outside business hours. Hiring a receptionist is expensive and still limited to working hours.
How I approached it
Amah is an AI phone receptionist built on Vapi that handles inbound calls 24/7. It greets callers naturally, identifies their needs, qualifies them, checks availability, and books appointments directly into Google Calendar without any human involvement.
Step by step
- 01
Inbound call is received and Amah answers immediately with a warm greeting
- 02
Amah listens carefully and identifies the caller type and their needs
- 03
Lead qualification questions are asked naturally in conversation
- 04
Amah checks Google Calendar for real-time availability
- 05
Appointment is booked and confirmed with the caller on the call
- 06
Booking details are logged and a confirmation is sent automatically
- 07
Calls outside scope are handled politely and routed appropriately
Outcomes
- ✓
Zero missed calls regardless of time or day
- ✓
Appointments booked without any human involvement
- ✓
Lead qualification completed during the call before handoff
- ✓
Available 24/7 at a fraction of the cost of a human receptionist
Key features
Natural conversational flow -- callers often do not realize they are speaking to AI
System prompt engineered for warm professional tone with strict qualification steps
Real-time Google Calendar integration for live availability checks
Built as a white-label SaaS concept for trades businesses and agencies